Head of Sales
Head of Sales
Senior Manager
Responsibilities:
- Develop and execute sales strategies to achieve company sales targets and business growth
- Identify new business opportunities, market trends, and customer demands within the jewelry industry
- Drive revenue growth across retail, online, and distribution channels
- Oversee daily sales operations across all outlets and sales channels
- Monitor sales performance, KPIs, and operational efficiency to ensure targets are achieved
- Ensure excellent customer service standards and sales excellence across all teams
- Lead, manage, and motivate the sales team to achieve sales objectives and performance targets
- Conduct training, coaching, and performance evaluations for sales staff
- Foster a positive, target-driven, and customer-focused sales culture
- Build and maintain strong relationships with key customers, partners, and stakeholders
- Handle major customer issues and support customer retention initiatives
- Ensure high customer satisfaction and long-term customer engagement
- Work closely with Marketing, Operations, and Management teams to align sales activities with company goals
- Support product launches, promotions, campaigns, and business expansion initiatives
- Coordinate inventory planning and stock movement with relevant departments
- Analyze sales data, customer insights, and market trends to improve sales performance
- Prepare sales reports, forecasts, and strategic recommendations for management review
- Monitor competitor activities and recommend improvement strategies to maintain market competitiveness
- Manage sales budgets and ensure efficient use of company resources
- Support pricing strategies, sales planning, and profitability improvement initiatives
- Ensure sales activities align with company profitability and growth objectives
Requirements:
- Bachelor’s Degree in Business, Marketing, Sales, or related field
- Minimum 3 years of experience in sales management, preferably in jewelry, luxury retail, or related industry
- Proven track record in achieving sales growth and managing sales teams
- Strong knowledge of retail sales operations and customer relationship management
- Experience in developing and executing sales strategies to achieve business targets
- Ability to identify market opportunities and drive business expansion
- Strong understanding of customer behavior and sales performance analysis
- Strong leadership and team management skills
- Ability to lead, motivate, and develop sales teams to achieve KPIs and company objectives
- Experience managing multiple outlets or sales channels is an advantage
- Excellent communication, presentation, and negotiation skills
- Ability to build strong relationships with customers, partners, and internal teams
- Strong problem-solving and decision-making abilities
- Knowledge of jewelry products, gold, gemstones, and luxury retail market trends is an advantage
- Familiar with retail operations, customer service standards, and inventory coordination
- Target-driven, proactive, and results-oriented
- Able to work under pressure and in a fast-paced environment
- Strong organizational and strategic planning skills
- Professional appearance and leadership presence
Qualification:
Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization:
Sales - Retail/General
Job Location:
Penang
Employment Type:
Full-Time
Age Range of Candidate:
-
Years of Experience:
3
Monthly Salary:
-
